Refund policy

RETURNS

We hope you love your Skinini. If you would like to request a return, please contact us within 7 days of receiving your order.

To be eligible for a return, the product must be unused, unopened, in its original packaging and in the same condition in which it was received.

For hygiene and safety reasons, opened, used or unsealed personal-care products cannot be returned unless they are defective or were received damaged.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible with your order number and photographs of the item and packaging so we can review the issue.

REFUNDS

Once an eligible return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

NON-RETURNABLE ITEMS

Opened, used or unsealed personal-care products are not eligible for return unless damaged or defective.

CONTACT

For return or refund enquiries, please contact our customer care team at Support@skinini.com