Frequently Asked Questions

Find clear answers about Skinini sets, Blush Berry and Vanilla Bay refill cartridges, mix-and-match refill packs, delivery and returns in the UAE.

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Skinini essentials & refills

About Skinini

What is Skinini?

Skinini is a compact, refillable beauty set that keeps three everyday essentials together: Scent, Nourish and Cleanse. Rotate the top to choose the one you want. Explore the Blush Berry Skinini set or Vanilla Bay Skinini set to compare scents.

What are the three Skinini essentials?

Each standard Skinini set contains three essentials. Scent is a body fragrance mist, Nourish is a hand lotion, and Cleanse is a fragranced hand sanitizing spray. The matching refill cartridges can be purchased individually or in a refill pack.

Which Skinini scent should I choose?

Choose Blush Berry if you prefer a sweet, juicy scent, or Vanilla Bay if you prefer a warm, smooth, creamy scent. Both offer the same Scent, Nourish and Cleanse format. If you want both fragrance options, The Skinini Duo includes one set in each scent.

What is included in a Skinini set?

A standard Skinini set includes one compact Skinini with three matching cartridges: Scent, Nourish and Cleanse. You can choose Blush Berry or Vanilla Bay. The product page shows the current price, availability and ingredient information for your choice.

What is an Extended Set?

Each Extended Set contains one Skinini set plus three extra refill cartridges in the same scent: one Scent, one Nourish and one Cleanse. Choose the Blush Berry Extended Set or Vanilla Bay Extended Set. One Extended Set in your cart represents the complete set and its three extra cartridges.

What is The Skinini Duo?

The Skinini Duo includes two complete Skinini sets: one Blush Berry and one Vanilla Bay. That gives you two scent options and six essentials in total—Scent, Nourish and Cleanse in each scent. One Duo in your cart means both sets are included.

Refills and choosing your pack

Can I refill my Skinini?

Yes. When a cartridge is empty, replace it with the corresponding Skinini refill. Choose from Blush Berry or Vanilla Bay in Scent, Nourish or Cleanse on the single refill page, or build a 3-pack or 6-pack if you want several cartridges.

Can I buy one refill?

Yes. On the Skinini Single Refill page, select one of six options: Blush Berry Scent, Nourish or Cleanse, or Vanilla Bay Scent, Nourish or Cleanse. Review the selected option's description, directions and ingredients before adding it to your cart.

How do the 3-pack and 6-pack refills work?

Choose the 3-pack or 6-pack, then select a refill for each numbered slot. You may mix scents and essentials or choose the same refill more than once. A cart quantity of one means one complete pack containing three or six chosen cartridges; the selected cartridges are listed at checkout.

Can I mix Blush Berry and Vanilla Bay in one refill pack?

Yes. A Skinini refill 3-pack or 6-pack can contain both Blush Berry and Vanilla Bay cartridges. For example, you can choose Blush Berry Cleanse alongside Vanilla Bay Scent and Nourish. Each selection depends on the availability of that specific refill.

Can I choose the same refill more than once?

Yes. Select the same refill in more than one slot of your 3-pack or 6-pack if you use it often. For example, a 3-pack can contain two Blush Berry Cleanse cartridges and one Blush Berry Nourish cartridge. Each chosen cartridge is counted separately in the pack.

How to use and product information

How do I use the Scent refill?

Place a Scent cartridge in your Skinini and rotate the top to Scent. Mist onto the body when you want a fragrance refresh. Check the directions on your selected Scent refill and avoid using it as a substitute for the Cleanse or Nourish essentials.

How do I use the Nourish refill?

Place a Nourish cartridge in your Skinini and rotate the top to Nourish. Apply the lotion to your hands and massage until absorbed. The single refill page shows the directions and ingredient list for the Blush Berry or Vanilla Bay Nourish option you select.

How do I use the Cleanse refill?

Place a Cleanse cartridge in your Skinini and rotate the top to Cleanse. Mist onto your hands and rub them together until dry, following the product label. If your hands are visibly dirty, wash them with soap and water. Check the selected Cleanse refill's directions and ingredients before use.

Where can I find the ingredients?

Open the Key ingredients and Product ingredients panels on the product page for the Skinini set or refill you have selected. On the single refill page, choose the scent and essential first so you see the relevant details. Check the full ingredient list before purchasing if you have an allergy or sensitivity.

Orders, delivery and returns

Where does Skinini deliver?

Skinini delivers across the United Arab Emirates. Enter your UAE delivery address at checkout to see the available shipping rate and estimated delivery time. Estimates can vary during busy periods or public holidays; read the shipping policy for details.

Do you offer free UAE delivery?

Yes. Skinini offers free UAE delivery on orders of AED 200 or more. Orders below that amount show the applicable shipping charge at checkout. See the shipping policy for current terms.

How long does order processing take?

Orders are processed on business days. Your available delivery estimate and shipping rate appear at checkout after you enter your address. Once your order is dispatched, Skinini provides the available tracking or delivery information; delivery times may vary during peak periods and public holidays.

Can I return a Skinini product?

Contact support@skinini.com within 7 days of receiving your order to request a return. Eligible products must be unused, unopened and in their original packaging. Opened or used personal-care products generally cannot be returned unless damaged or defective; see the refund policy for the full conditions.

What if my order is damaged or incorrect?

If a Skinini set or refill arrives damaged, defective or different from what you ordered, email support@skinini.com as soon as possible. Include your order number, a description of the issue and photos of the item and packaging so the team can review it. The refund policy explains the next steps.

Still need help?

Visit the Contact page or email support@skinini.com.